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Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.
What Do We Offer?
At UniUni, we offer exciting opportunities to our employees to achieve their career goals. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.
Role Overview
We are seeking a highly organized and detail-oriented Dispatcher Assistant to coordinate and manage the scheduling of drivers to ensure efficient and timely deliveries. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a solid understanding of logistics and transportation operations.
Requirements
Key Responsibilities:
- Assign, update, and track delivery routes using internal systems
- Respond to exceptions (e.g., delivery delays, failed scans) and escalate when necessary
- Ensure data accuracy in route tracking, POD status, and driver documentation
- Communicate effectively with customers and internal teams to resolve delivery issues
- Maintain accurate delivery records, logs, and internal documentation
- Prepare reports related to dispatch performance, incidents, or delivery delays
- Assist with updating system entries and filing delivery paperwork
- Support new driver onboarding and training session coordination
- Follow up on POD issues, delivery errors, or customer feedback
- Track high-risk or repeat issue cases and flag them for supervisor attention
Qualifications & Skills:
- Previous experience in dispatching, logistics, or a related field preferred.
- Strong organizational and time management skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Knowledge of transportation regulations and industry best practices.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and other relevant software.
- Bilingual in English and Chinese is a plus
- Schedule from 6am ET to 2pm ET
Benefits
- Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program
- Salary range between 39,520 to 40,000 CAD
